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Terms & Conditions

Please note all products sold on Elyseestar.com are up to European Standards!

 

Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery.

 

Postage Charges

Postage is charged at a fixed rate of £3.95 for all orders.

 

Refusal to accept an order

We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error.

 

Pricing

All prices include VAT

 

Cancellation Rights

If you wish to cancel your order before we have dispatched the order you can notify us by email @ info@elyseestar.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.

You can return unopened goods (except wigs), that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange. The costs of returning the goods to us shall be incurred by you the customer.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

*Wigs cannot be exchanged or refunded due to hygiene reasons

 

Complaints

Elyseestar.com believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times.

However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@elyseestar.com.

Customer Support

Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.

You can contact us via:

Email: info@elyseestar.com

Post:     Elyseestar.com

             Sonik Products Ltd

             Block C Woodside End

             Wembley, Middlesex

             HAO 1UR

 

 

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