Terms & Conditions / Shipping
Please note all products sold on Elyseestar.com are up to U.K & European Standards!
Cosmetic Patch Test
Because everyone’s skin tolerance is different please conduct a small patch test before the product is fully used to ensure the product is suitable for your skin.
If skin is irritated or an allergic reaction has occurred immediately discontinue use, if necessary seek medical advice. (Please note, we only accept unopened/unused returned products, that have been ordered from us within 14 days working days of receipt).
On each product there will be an ingredient list, please ensure you read all the information on the packaging and on any leaflets provided before applying the product.
If a combination of different products are used together, it is important that a test patch is conducted, as each product is likely to have different ingredients and different formulas.
Press link for our Allergy page
Skin Lightening
With skin lightening products we can not guarantee that every product sold on elyseestar.com will be suited for all skins. This is due to each individual skin's absorption rate and skin tolerance being unique and different. Therefore some products may work better for some and not for others.
Skin lightening results may vary from one individual to another, and results may be gradual, please note most lightening products require regular use, results won't be instant overnight. (Please note, we only accept unopened/unused returned products, that have been ordered from us within 14 days working days of receipt).
Skin lightening agents react differently due to each skin being different. You may incur a tingling sensation with certain skin lightening products, this is due to the active lightening ingredient activating with the skin.
Some individuals may experience the skin temporary darkening before it gets lighter. This is due to the active lightening agents interacting with the skin causing the pigments to rapidly pull toward the skin surface, making the pigmented cells ready to shred. You will need to stay consistent with the treatment for the area to lighten and clear up.
If the skin area feels irritated or an allergic reaction has occurred immediately discontinue use, if necessary, seek medical advice or visit your doctor in the first instance.
Wigs
Wigs cannot be exchanged or refunded due to hygiene reasons.
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, please allow 3-7 working days for delivery. (Please note we are not held accountable for delays occurred via the courier during postal transit, or public holidays).
International delivery
We aim to dispatch all orders as soon as possible after receipt, please allow 5-14 working days for delivery for Europe, Worldwide 5- 20 working days. (Please note we are not held accountable for delays occurred via the courier during postal transit, customs or public holidays).
EU & International Shipping - The customer is required to pay any import costs issued by their country, such as VAT, duties, and clearing fees.
Undelivered Parcels
In an event a parcel has not been delivered at the expected estimated delivery time please email us AS SOON AS POSSIBLE (Within 7 days of the expected delivery date). We will require your order number, order date and tracking number so we can notify the courier.
Please note we will not be held accountable for items redirected to safe place or another address by the recipient. Please allow 14 working days for us to resolve the issue.
Postage Charges
U.K postage is charged at a fixed rate of £3.95 for all orders. FREE U.K SHIPPING OVER £100.00 SPEND.
EUROPE & INTERNATIONAL - Prices calculated depending on the country.
Refusal to accept an order
We may refuse to accept an order, where goods are not available, where payment authorisation is not meet, or if there has been a pricing/product description error or bad account usage.
Pricing
All prices include VAT
Cancellation Rights
If you wish to cancel your order before we have dispatched the order you can notify us by email @ info@elyseestar.com. If goods have been dispatched, the costs of returning the goods to us shall be incurred by you the customer.
Returns & Exchanges
You can return unopened goods (except wigs & sale items), that you have ordered from us for any reason within 14 days working days of receipt, for a full refund or exchange (excluding shipping fees occurred). Upon receipt of the goods we will give you a refund of the amount paid or an exchange as required. Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
*Wigs cannot be exchanged or refunded due to hygiene reasons
Before sending any returns back to us please contact us by emailing us at INFO@ELYSEESTAR.COM. Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods. We will e-mail you back with your return instructions on how to send the items back to us.
The costs of returning the goods to us shall be incurred by you the customer.
Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.
Faulty products
Elyseestar.com believes that all goods supplied are of the highest quality. However, should any goods appear faulty please let us know ASAP within 14 days working days of receipt, by emailing info@elyseestar.com. To promptly resolve the issue our customer service team will require your order reference number, a full explanation of the fault and photographic evidence when applicable.
If products are faulty we may request for the items to be sent back to us in order to send them back to the manufacture to investigate.
Items damaged or leaked in transit
Items damaged or leaked in transit
PLEASE DO NOT DISPOSE OF THE PRODUCT OR PACKAGING OF THE LEAKED/DAMAGED ITEMS – as items may need to be returned back to us and photographic images will need to be provided.
We aim to pack orders securely to avoid any damage or leakage during transit. However, on the rare occasion if products have been damaged or leaked in transit please email us ASAP with as much photo evidence as possible. In the photo include of all the packaging and the product in question, so we can log in a complaint with our warehouse and with the courier in order to swiftly resolve the issue. PLEASE NOTE WITHOUT PHOTO EVIDENCE WE WILL NOT BE ABLE TO RESOLVE COMPLAINTS RELATING TO DAMAGED OR LEAKED PRODUCTS.
Complaints
Elyseestar.com believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service do not meet your expectations please let us know by emailing info@elyseestar.com.
Please allow up to 14 working days (excludes weekends and public holidays), for action of complaint.
Customer Support
Our customer support telephone number is +44 (0)208 795 5343 (standard call rate) 10am -4pm GMT Monday - Friday.
You can contact us via:
Email: info@elyseestar.com
Post: Elyseestar.com
Sonik Products Ltd
Block C Woodside End
Wembley, Middlesex
HAO 1UR
Please allow up to 14 working days (excludes weekends and public holidays), for action of complaint.
"Your statutory rights are not affected by this document"